Privacy Policy
Last Updated: November 10, 2025
1. Introduction
This Privacy Policy describes how Service Center ("we," "us," or "our") collects, uses, and protects your personal information when you use our appliance repair services or visit our website.
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
2. Information We Collect
Personal Information: When you contact us or book a service, we may collect the following information:
- Name
- Contact number (phone/mobile)
- Email address
- Home address or service location
- Appliance details (brand, model, issue description)
Automatically Collected Information: When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent on the site
- Referring website or source
3. How We Use Your Information
We use the information we collect for the following purposes:
- To schedule and provide appliance repair services
- To communicate with you regarding service bookings, appointments, and updates
- To send service quotations and invoices
- To improve our services and customer experience
- To respond to your inquiries and customer support requests
- To comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.
4. Information Sharing and Disclosure
We may share your information with:
- Service Technicians: To assign and schedule repair visits
- Authorized Vendors: For sourcing spare parts and conducting repairs
- Legal Authorities: If required by law or to protect our rights
All third parties with whom we share your information are required to maintain confidentiality and use your information solely for the purposes stated.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.
You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.
7. Third-Party Links
Our website may contain links to third-party websites (e.g., WhatsApp, Google Maps). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal obligations)
- Opt-out of marketing communications
To exercise these rights, please contact us at 18003091619 or via WhatsApp.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Phone: 18003091619
WhatsApp: 918953689444